The primary aim of the survey was to obtain descriptions of firms in the software
industry with respect to kinds of products and services offered, size, age, ownership,
and amount of investment in research and development.
The rapid expansion of internet users has given web-based surveys the potential
to become a powerful tool in survey research. We discuss the methodological concerns
and problems that arise from using web surveys, including no coverage, no response
errors, confidentiality concerns, and technical problems.
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